# Insurance Verification for Mental Health and Substance Use Treatment

Know the Level of Care Is Covered Before You Say Yes

When a family calls at 11pm, your admissions team needs an answer on that call, not a callback on Monday. VerifyTreatment returns behavioral health benefits in seconds for the level of care you provide, flags carve-outs and re-runs them under the right payer in one click, 24/7/365.

[Book Demo](https://www.verifytx.com/demo/) · [Take an Interactive Tour](https://www.verifytx.com/verification-of-benefits-platform/#tour)

## Benefits by Level of Care, From Detox to Outpatient

A plan that covers outpatient therapy can still exclude residential treatment. Your team sees the benefits for the level of care you provide, so the yes you give a family holds up at billing.

| Level of care | Service types checked |
| --- | --- |
| Detox and inpatient substance use | AI Substance Abuse, AJ Alcoholism, AK Drug Addiction, CI Substance Abuse Facility - Inpatient |
| Residential treatment | RT Residential Psychiatric Treatment, CI, CG Mental Health Facility - Inpatient, AI, MH Mental Health |
| Inpatient psychiatric | A7 Psychiatric - Inpatient, CG, MH |
| Partial hospitalization (PHP) | BB Partial Hospitalization (Psychiatric), MH, CH Mental Health Facility - Outpatient |
| Intensive outpatient (IOP) | MH, CF Mental Health Provider - Outpatient, CH, CJ Substance Abuse Facility - Outpatient, BB |
| Outpatient mental health | A8 Psychiatric - Outpatient, CF, MH |

Results are as detailed as the payer returns. Deductibles, copays, coinsurance, out-of-pocket maximums and prior authorization requirements appear when the payer includes them.

## What Your Admissions and Billing Teams Get

### Instant verification

See the [full benefit breakdown](https://www.verifytx.com/instant-vob/) in seconds, day or night, with coverage across 1,800+ payers. Your team answers on the first call instead of promising a callback.

### Carve-out handling

When a plan routes behavioral health benefits to a separate administrator, your team sees the flag and re-runs the check under the [carve-out payer](https://www.verifytx.com/blog/behavioral-health-carve-outs/) in one click.

### Census re-verification

[Re-verify everyone in treatment](https://www.verifytx.com/bulk-verification/) on a schedule and get an alert when a policy lapses or terminates, before treatment continues on a plan that has changed.

### Insurance discovery

When a client arrives without a card, start from what they know and find their [primary and secondary coverage](https://www.verifytx.com/insurance-discovery-software/).

### Payer alerts

Leave [accept, refer or review guidance](https://www.verifytx.com/payer-alerts/) on a payer, plan or network, so every rep on every shift makes the same call.

### Intake webforms

Verify insurance from your [website’s inquiry form](https://www.verifytx.com/custom-webforms/) around the clock, so benefits are waiting when your team reaches out.

- **11 million+** verifications run
- **24,000+** verifications rerouted to a carve-out payer
- **550,000+** lapses in coverage identified
- **Nearly 1 in 3** verifications run after hours or on weekends

30,000+ active users at organizations like these.

> “I demoed other platforms, and they were all medical-focused with limited behavioral health benefits. VerifyTreatment was the only one built specifically for inpatient psych and residential behavioral health. That’s what stood out—it was tailored to us.”
>
> — JoElle Vincent, Business Office Director, Low Country Behavioral Health (UHS), Charleston, SC

## Trusted by Healthcare Professionals

> We had major knowledge gaps at the front desk. Staff didn’t even understand how to check eligibility or what benefits applied to substance abuse. VerifyTreatment gave us the clarity and structure we needed. It’s helped us clean up basic education, catch errors earlier, and streamline everything.
>
> TEANA ELLERBE, Director of Billing

> This app has revolutionized the way I work in admissions.
>
> FRANK DONATUCCI, Director of Admissions, South Shore Recovery Center

> You don’t have to log into 10 different portals anymore. Verify saves time, saves money, and makes the data usable across departments. We’ve never had visibility like this before.
>
> BRIAN MENDOZA, Therapist, Lifestance Health

## Frequently Asked Questions

### Does VerifyTreatment check benefits for residential, PHP and IOP?

Yes. VerifyTreatment checks the service types the payer returns for each level of care, including detox, residential, partial hospitalization, intensive outpatient and outpatient mental health. Results are as detailed as the payer’s response.

### How does VerifyTreatment handle behavioral health carve-outs?

When a plan routes behavioral health benefits to a separate administrator, VerifyTreatment flags the carve-out and lets you re-run the check under that payer in one click, so you see the benefits that apply to your services.

### Can we verify insurance after hours?

Yes. Verification runs 24/7/365, including nights, weekends and holidays when payer phone lines are closed.

### Can we re-verify clients who are already in treatment?

Yes. Auto-VOB re-verifies your active census on a schedule and alerts your team when a policy lapses or terminates. Each re-check uses one VOB credit from your plan.

### Does VerifyTreatment tell us what the client will owe?

VerifyTreatment gives you the deductible, copay, coinsurance and out-of-pocket details your team needs to calculate patient responsibility. The calculation itself stays with your team.

### Does VerifyTreatment support treatment centers with several locations?

Yes. Set up multiple locations and NPIs in one account and track verification activity across every facility.

### Is VerifyTX HIPAA compliant?

Absolutely. Given the sensitive nature of our business, we take HIPAA compliance and security seriously. VerifyTX uses SSL 128-bit encryption, and your data is treated with bank-level security, encrypted at all times and regularly backed up. All users agree to our business associate agreement when using the service.

### What is implementation like?

Your team can start the same day: going live needs your NPI, Tax ID and a payment method, with no IT project. If you want results inside your practice management software or on your website, the API is included on every plan.

## Related Sources

- [The Overlooked Detail That Could Cost You Thousands: Behavioral Health Carve-Outs](https://www.verifytx.com/blog/behavioral-health-carve-outs/)
- [Best VOB Tools for Treatment Centers: Top 5 Options](https://www.verifytx.com/blog/best-vob-tools-for-treatment-centers/)
- [13 Best Behavioral Health Software for a Better Practice in 2026](https://www.verifytx.com/blog/best-behavioral-health-software/)

## Give Every Family an Answer on the First Call.

See how your admissions team verifies benefits by level of care, catches carve-outs and keeps the census covered.

[Book Your Demo](https://www.verifytx.com/demo/) · [Pricing](https://www.verifytx.com/pricing/)

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