# Case Study: Palmetto Lowcountry Behavioral Health

**Introduction**

Palmetto Lowcountry Behavioral Health, a Universal Health Services (UHS) facility in Charleston, South Carolina, used to verify insurance by phone, one patient at a time, at 15 to 90 minutes each. With VerifyTreatment (VerifyTX), intake, utilization review and the business office now work from the same benefit data, and verification takes minutes.

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## The Challenge

Intake staff couldn’t access payer portals, so every verification landed on the business office, which had to stop its own work to call payers and check benefits by hand. Intake, utilization review and the business office each worked from their own information, which meant duplicated effort, slower admissions decisions and more room for a coverage error to slip through.

## The Solution

VerifyTreatment gave all three teams one place to verify. Intake runs the check itself, utilization review and the business office see the same results, and benefits come back broken out for mental health and substance use instead of as generic medical coverage. In-platform messaging and monthly exports keep the teams working from one set of facts instead of chasing each other by email and phone.

## The Results

With VerifyTreatment, the Palmetto Lowcountry team:

- Verifies insurance 10 times faster than calling payers, in minutes instead of up to 90 minutes per patient.

- Reports correct benefits information on more than 90% of verifications.

- Works from one shared view across intake, utilization review and the business office.

- Sees mental health and substance use benefits on their own, instead of generic medical coverage.

> As JoElle Vincent, Palmetto Lowcountry’s Business Office Director, put it, “What used to take us over an hour now takes minutes. The intake team doesn’t need to rely on us anymore just to verify benefits.”

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Canonical: https://www.verifytx.com/case-studies/palmetto-lowcountry/