"Tagging the next shift cut our handoffs in half. Everyone sees the same record and knows the next step."
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Keep conversations next to the VOB and client profile so context is never lost. Admissions can confirm payer details, RCM can note required steps, and leaders can see how decisions were made during reviews and audits.
Use @mentions to alert the right person and tags like active patients or high risk payer to set priority. Route threads to a location or program so weekend and night shifts know what to do when they log in.
Leave notes everyone can see with clear next steps, payer quirks, and follow up dates. Mark internal only when needed, pin critical items to the top, and rely on the audit log to show who changed what and when.
Push alerts and email notifications match how teams work. RCM gets notified when eligibility changes, admissions sees mentions during live calls, and supervisors receive a daily digest so no task is missed.
VerifyTX is the best! Makes life so much easier in the behavioral health space. Much more efficient that any other platform I’ve used in 10 years. Big shout out to Melanie Hernandez that manages our account! She is always there to help support promptly if I ever have any questions.
Great Product, Ease of Use, Added Efficiency for Our Team. Automating and bringing in health insurance verifications to our instance was a game changer. We have instant verifications for all of our prospects, as well as automated verifications for our clients on a weekly basis.
The product is lightning fast, and so easy to use. In terms of instant verification, there is nothing faster or more comprehensive in my experience. Highly recommend for billing/admissions departments.
VerifyTx is an essential tool for our reps. Reps can now complete and view verifications directly within Salesforce, significantly improving call flow. The VerifyTx team was absolutely amazing!
Yes. Role based access controls and audit logs apply to messages and notes.
Users receive in app alerts and email based on mentions, tags, and routing. Quiet hours and digests are available.
Yes. Data is encrypted in transit and at rest. All activity is logged.
Use VerifyTX for client specific work. Keep context in the record and use email or Slack for general updates.
Luis Perdomo, Head of Growth, leads go-to-market strategy, demand generation, and growth initiatives at VerifyTreatment. With a background spanning digital marketing, revenue growth, and business strategy, he focuses on connecting the platform’s capabilities to the real operational challenges facing behavioral health providers, helping teams improve admissions, strengthen revenue performance, and make faster, more informed decisions.
Lindsay Morresi, Account Executive, helps healthcare organizations evaluate how VerifyTreatment can improve insurance verification, admissions, and revenue cycle workflows. Bringing a customer-focused approach to the sales process, she works with teams to understand their operational needs, identify opportunities for greater efficiency, and ensure they have the right solutions to make faster, more informed decisions.
Amira Nicol, Account Executive, brings relationship-building, industry knowledge, and a strong connection to the behavioral health community to VerifyTreatment. She works closely with treatment providers to understand the challenges their teams face around insurance verification and access to care, helping organizations identify solutions that reduce administrative barriers and support better operational and financial outcomes.
Matthew Hall, Senior Account Executive, helps behavioral health organizations identify opportunities to simplify insurance verification and protect revenue throughout the patient journey. With a consultative approach and a strong understanding of admissions, billing, and revenue cycle workflows, he works closely with teams to connect their operational challenges with practical solutions inside VerifyTreatment.
Alexander Jones, Product & Integrations Manager, helps translate customer needs into practical product improvements and scalable integrations at VerifyTreatment. With deep experience across Salesforce, APIs, automation, and business operations, he brings a unique ability to connect client workflows with technical execution, helping ensure the platform is both powerful and practical for the teams using it every day.
Nicole is a versatile healthcare professional with a Bachelor’s degree in Health Administration and a solid background in managing healthcare systems and operations. Her experience spans healthcare management, compliance, and regulations, making her adept at navigating complex healthcare environments. In addition to her administrative expertise, Nicole holds certifications in Functional Nutrition and Personal Training, giving her a well-rounded perspective on health and wellness. She is committed to using her skills to improve healthcare settings and ensure effective, patient-centered care.
Tara is a dedicated leader who leverages her Master's degree in Information Technology (Florida Tech) and deep company knowledge (since 2018) to drive our community awareness. She is the central figure for managing social engagement and ensuring the community is immediately and effectively informed of all new product launches and company updates.
JoAnn has a strong background in the mental health and substance abuse industry, with expertise in billing, coding, facility credentialing, and contracting. She is passionate about team education and public speaking, always striving to make a positive impact. With a solid foundation in accounting, JoAnn also holds an Associate of Arts in Biblical Studies from Liberty University, blending her professional skills with her personal values.
For 11+ years, Melanie has been dedicated to helping clients access quality mental health care, with a special focus on grief, loss, and substance abuse. With expertise in healthcare, community outreach, patient advocacy, and leadership development, Melanie is passionate about making a positive impact in the lives of others.