"Tagging the next shift cut our handoffs in half. Everyone sees the same record and knows the next step."
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Keep conversations next to the VOB and client profile so context is never lost. Admissions can confirm payer details, RCM can note required steps, and leaders can see how decisions were made during reviews and audits.
Use @mentions to alert the right person and tags like active patients or high risk payer to set priority. Route threads to a location or program so weekend and night shifts know what to do when they log in.
Leave notes everyone can see with clear next steps, payer quirks, and follow up dates. Mark internal only when needed, pin critical items to the top, and rely on the audit log to show who changed what and when.
Push alerts and email notifications match how teams work. RCM gets notified when eligibility changes, admissions sees mentions during live calls, and supervisors receive a daily digest so no task is missed.
VerifyTX is the best! Makes life so much easier in the behavioral health space. Much more efficient that any other platform I’ve used in 10 years. Big shout out to Melanie Hernandez that manages our account! She is always there to help support promptly if I ever have any questions.
Great Product, Ease of Use, Added Efficiency for Our Team. Automating and bringing in health insurance verifications to our instance was a game changer. We have instant verifications for all of our prospects, as well as automated verifications for our clients on a weekly basis.
The product is lightning fast, and so easy to use. In terms of instant verification, there is nothing faster or more comprehensive in my experience. Highly recommend for billing/admissions departments.
VerifyTx is an essential tool for our reps. Reps can now complete and view verifications directly within Salesforce, significantly improving call flow. The VerifyTx team was absolutely amazing!
Yes. Role based access controls and audit logs apply to messages and notes.
Users receive in app alerts and email based on mentions, tags, and routing. Quiet hours and digests are available.
Yes. Data is encrypted in transit and at rest. All activity is logged.
Use VerifyTX for client specific work. Keep context in the record and use email or Slack for general updates.
Samantha is a dynamic marketing professional dedicated to making a difference in the behavioral health industry through her work at VerifyTreatment. With a strong background in digital marketing and brand advocacy, she helps elevate the platform’s presence by fostering authentic connections with treatment centers and healthcare providers. Her expertise in content creation and community engagement ensures that VerifyTreatment’s value is communicated effectively, helping centers streamline operations and improve patient care. Samantha’s focus on building trust and driving awareness positions VerifyTreatment as a key resource in the healthcare landscape.
Nicole is a versatile healthcare professional with a Bachelor’s degree in Health Administration and a solid background in managing healthcare systems and operations. Her experience spans healthcare management, compliance, and regulations, making her adept at navigating complex healthcare environments. In addition to her administrative expertise, Nicole holds certifications in Functional Nutrition and Personal Training, giving her a well-rounded perspective on health and wellness. She is committed to using her skills to improve healthcare settings and ensure effective, patient-centered care.
Tara is a dedicated leader who leverages her Master's degree in Information Technology (Florida Tech) and deep company knowledge (since 2018) to drive our community awareness. She is the central figure for managing social engagement and ensuring the community is immediately and effectively informed of all new product launches and company updates.
JoAnn has a strong background in the mental health and substance abuse industry, with expertise in billing, coding, facility credentialing, and contracting. She is passionate about team education and public speaking, always striving to make a positive impact. With a solid foundation in accounting, JoAnn also holds an Associate of Arts in Biblical Studies from Liberty University, blending her professional skills with her personal values.
For 11+ years, Melanie has been dedicated to helping clients access quality mental health care, with a special focus on grief, loss, and substance abuse. With expertise in healthcare, community outreach, patient advocacy, and leadership development, Melanie is passionate about making a positive impact in the lives of others.
Jordan is a dedicated advocate for behavioral health and is passionate about improving sales strategies and business processes. With a focus on helping businesses, particularly in healthcare, Jordan believes that streamlining operations is a way to positively impact more people indirectly. A strong leader, both personally and professionally, Jordan is committed to making a difference in the world by doing good business and serving a higher purpose.