Palmetto Lowcountry Behavioral Health, a Universal Health Services (UHS) facility in Charleston, South Carolina, used to verify insurance by phone, one patient at a time, at 15 to 90 minutes each. With VerifyTreatment (VerifyTX), intake, utilization review and the business office now work from the same benefit data, and verification takes minutes.
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Intake staff couldn’t access payer portals, so every verification landed on the business office, which had to stop its own work to call payers and check benefits by hand. Intake, utilization review and the business office each worked from their own information, which meant duplicated effort, slower admissions decisions and more room for a coverage error to slip through.
VerifyTreatment gave all three teams one place to verify. Intake runs the check itself, utilization review and the business office see the same results, and benefits come back broken out for mental health and substance use instead of as generic medical coverage. In-platform messaging and monthly exports keep the teams working from one set of facts instead of chasing each other by email and phone.
With VerifyTreatment, the Palmetto Lowcountry team:
Verifies insurance 10 times faster than calling payers, in minutes instead of up to 90 minutes per patient.
Reports correct benefits information on more than 90% of verifications.
Works from one shared view across intake, utilization review and the business office.
Sees mental health and substance use benefits on their own, instead of generic medical coverage.
“What used to take us over an hour now takes minutes. The intake team doesn’t need to rely on us anymore just to verify benefits.”
Behavioral Health Providers
Discover how Foundations Recovery Network transformed their operations with the VerifyTreatment platform. They eliminated admissions delays and reduced staffing needs while preventing the loss of 1 in 10 patients, and saving over $10,000 per month in lost revenue!
Medicaid Nutrition Providers
Nourish Neighbors delivers dietitian-designed groceries and ready-to-eat meals at no cost to Medicaid members across the Bronx, and bills Medicaid for every delivery. With VerifyTreatment (VerifyTX), the team checked 10,908 members’ coverage in a single day and found 353 whose coverage had gone inactive.
Behavioral Health Providers
Legacy Healing Center runs addiction treatment programs in New Jersey, Ohio, California and Florida, and every admissions call comes down to two questions: can this caller’s plan be treated at one of its programs, and which one? With 176 payer alerts built into VerifyTreatment (VerifyTX), every verification comes back with Legacy’s own answer attached.
