Case Study: Foundations Recovery Network

Foundations Recovery Network struggled with inefficiencies in their admissions and insurance verification processes. Patients and their families often experienced delays in receiving answers about coverage, which led to frustration and hindered timely admissions. The organization was losing one in ten patients due to these issues, translating into over $10,000 in monthly lost revenue. Additionally, surprise bills negatively impacted patient satisfaction and recovery, as many were in a vulnerable state.

Foundations Recovery Network partnered with VerifyTreatment to transform their admissions workflow. With instant access to accurate insurance information, admissions coordinators and operational managers verified coverage in real time. Staff conducted financial conversations during the first call, helping patients move forward without delays. The platform supported 24/7 admissions, allowing patients to access care any time of day or night, while fostering trust and transparency.