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Case Study: Foundations Recovery Network

Introduction

Discover how Foundations Recovery Network transformed their operations with the VerifyTreatment platform. They eliminated admissions delays and reduced staffing needs while preventing the loss of 1 in 10 patients, and saving over $10,000 per month in lost revenue!

This success story highlights the measurable impact of efficient processes and reliable insurance verification.

Trusted by Leading Healthcare Facilities

The Challenge

Foundations Recovery Network struggled with inefficiencies in their admissions and insurance verification processes. Patients and their families often experienced delays in receiving answers about coverage, which led to frustration and hindered timely admissions. The organization was losing one in ten patients due to these issues, translating into over $10,000 in monthly lost revenue. Additionally, surprise bills negatively impacted patient satisfaction and recovery, as many were in a vulnerable state.

The Solution

Foundations Recovery Network partnered with VerifyTreatment to transform their admissions workflow. With instant access to accurate insurance information, admissions coordinators and operational managers verified coverage in real time. Staff conducted financial conversations during the first call, helping patients move forward without delays. The platform supported 24/7 admissions, allowing patients to access care any time of day or night, while fostering trust and transparency.

The Results

The improvements were transformative. This treatment center was able to:

  • Eliminate admissions delays, ensuring patients received immediate answers and timely care.

  • Recover over $10,000 in monthly lost revenue by reducing missed admissions.

  • Earn gratitude from patients and families for proactive financial transparency, relieving stress during recovery.

  • Empower staff to handle financial conversations confidently, improving efficiency and patient trust.

As Carolyn Rucker, Foundations Recovery Network’s CBO Director, stated, “It has been a game changer. Probably one of the best tools we’ve used.”

VerifyTreatment simplifies insurance verification for behavioral health and healthcare providers nationwide.
Luis Perdomo
Head of Growth

Luis Perdomo, Head of Growth, leads go-to-market strategy, demand generation, and growth initiatives at VerifyTreatment. With a background spanning digital marketing, revenue growth, and business strategy, he focuses on connecting the platform’s capabilities to the real operational challenges facing behavioral health providers, helping teams improve admissions, strengthen revenue performance, and make faster, more informed decisions.

Lindsay Moressi
Account Executive

Lindsay Morresi, Account Executive, helps healthcare organizations evaluate how VerifyTreatment can improve insurance verification, admissions, and revenue cycle workflows. Bringing a customer-focused approach to the sales process, she works with teams to understand their operational needs, identify opportunities for greater efficiency, and ensure they have the right solutions to make faster, more informed decisions.

Amira Nicol
Account Executive

Amira Nicol, Account Executive, brings relationship-building, industry knowledge, and a strong connection to the behavioral health community to VerifyTreatment. She works closely with treatment providers to understand the challenges their teams face around insurance verification and access to care, helping organizations identify solutions that reduce administrative barriers and support better operational and financial outcomes.

Matt Hall
Senior Account Executive

Matthew Hall, Senior Account Executive, helps behavioral health organizations identify opportunities to simplify insurance verification and protect revenue throughout the patient journey. With a consultative approach and a strong understanding of admissions, billing, and revenue cycle workflows, he works closely with teams to connect their operational challenges with practical solutions inside VerifyTreatment.

Alexander Jones
Product and Integrations Manager

Alexander Jones, Product & Integrations Manager, helps translate customer needs into practical product improvements and scalable integrations at VerifyTreatment. With deep experience across Salesforce, APIs, automation, and business operations, he brings a unique ability to connect client workflows with technical execution, helping ensure the platform is both powerful and practical for the teams using it every day.

Nicole Staples
Customer Success Representative

Nicole is a versatile healthcare professional with a Bachelor’s degree in Health Administration and a solid background in managing healthcare systems and operations. Her experience spans healthcare management, compliance, and regulations, making her adept at navigating complex healthcare environments. In addition to her administrative expertise, Nicole holds certifications in Functional Nutrition and Personal Training, giving her a well-rounded perspective on health and wellness. She is committed to using her skills to improve healthcare settings and ensure effective, patient-centered care.

Tara Perdomo
Brand Engagement Manager

Tara is a dedicated leader who leverages her Master's degree in Information Technology (Florida Tech) and deep company knowledge (since 2018) to drive our community awareness. She is the central figure for managing social engagement and ensuring the community is immediately and effectively informed of all new product launches and company updates.

JoAnn Kelly
Business Development Consultant

JoAnn has a strong background in the mental health and substance abuse industry, with expertise in billing, coding, facility credentialing, and contracting. She is passionate about team education and public speaking, always striving to make a positive impact. With a solid foundation in accounting, JoAnn also holds an Associate of Arts in Biblical Studies from Liberty University, blending her professional skills with her personal values.

Melanie Hernadez
Customer Success Supervisor

For 11+ years, Melanie has been dedicated to helping clients access quality mental health care, with a special focus on grief, loss, and substance abuse. With expertise in healthcare, community outreach, patient advocacy, and leadership development, Melanie is passionate about making a positive impact in the lives of others.