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Case Study: Foundations Recovery Network

Introduction

Discover how Foundations Recovery Network transformed their operations with the VerifyTreatment platform. They eliminated admissions delays and reduced staffing needs while preventing the loss of 1 in 10 patients, and saving over $10,000 per month in lost revenue!

This success story highlights the measurable impact of efficient processes and reliable insurance verification.

Trusted by Leading Healthcare Facilities

The Challenge

Foundations Recovery Network struggled with inefficiencies in their admissions and insurance verification processes. Patients and their families often experienced delays in receiving answers about coverage, which led to frustration and hindered timely admissions. The organization was losing one in ten patients due to these issues, translating into over $10,000 in monthly lost revenue. Additionally, surprise bills negatively impacted patient satisfaction and recovery, as many were in a vulnerable state.

The Solution

Foundations Recovery Network partnered with VerifyTreatment to transform their admissions workflow. With instant access to accurate insurance information, admissions coordinators and operational managers verified coverage in real time. Staff conducted financial conversations during the first call, helping patients move forward without delays. The platform supported 24/7 admissions, allowing patients to access care any time of day or night, while fostering trust and transparency.

The Results

The improvements were transformative. This treatment center was able to:

  • Eliminate admissions delays, ensuring patients received immediate answers and timely care.

  • Recover over $10,000 in monthly lost revenue by reducing missed admissions.

  • Earn gratitude from patients and families for proactive financial transparency, relieving stress during recovery.

  • Empower staff to handle financial conversations confidently, improving efficiency and patient trust.

As Carolyn Rucker, Foundations Recovery Network’s CBO Director, stated, “It has been a game changer. Probably one of the best tools we’ve used.”

VerifyTreatment simplifies insurance verification for behavioral health and healthcare providers nationwide.
Samantha Gobert
Senior Account Executive

Samantha is a dynamic marketing professional dedicated to making a difference in the behavioral health industry through her work at VerifyTreatment. With a strong background in digital marketing and brand advocacy, she helps elevate the platform’s presence by fostering authentic connections with treatment centers and healthcare providers. Her expertise in content creation and community engagement ensures that VerifyTreatment’s value is communicated effectively, helping centers streamline operations and improve patient care. Samantha’s focus on building trust and driving awareness positions VerifyTreatment as a key resource in the healthcare landscape.

Nicole Staples
Customer Success Representative

Nicole is a versatile healthcare professional with a Bachelor’s degree in Health Administration and a solid background in managing healthcare systems and operations. Her experience spans healthcare management, compliance, and regulations, making her adept at navigating complex healthcare environments. In addition to her administrative expertise, Nicole holds certifications in Functional Nutrition and Personal Training, giving her a well-rounded perspective on health and wellness. She is committed to using her skills to improve healthcare settings and ensure effective, patient-centered care.

Tara Perdomo
Brand Engagement Manager

Tara is a dedicated leader who leverages her Master's degree in Information Technology (Florida Tech) and deep company knowledge (since 2018) to drive our community awareness. She is the central figure for managing social engagement and ensuring the community is immediately and effectively informed of all new product launches and company updates.

JoAnn Kelly
Business Development Consultant

JoAnn has a strong background in the mental health and substance abuse industry, with expertise in billing, coding, facility credentialing, and contracting. She is passionate about team education and public speaking, always striving to make a positive impact. With a solid foundation in accounting, JoAnn also holds an Associate of Arts in Biblical Studies from Liberty University, blending her professional skills with her personal values.

Melanie Hernadez
Customer Success Supervisor

For 11+ years, Melanie has been dedicated to helping clients access quality mental health care, with a special focus on grief, loss, and substance abuse. With expertise in healthcare, community outreach, patient advocacy, and leadership development, Melanie is passionate about making a positive impact in the lives of others.

Jordan Sheffield
Senior Account Executive

Jordan is a dedicated advocate for behavioral health and is passionate about improving sales strategies and business processes. With a focus on helping businesses, particularly in healthcare, Jordan believes that streamlining operations is a way to positively impact more people indirectly. A strong leader, both personally and professionally, Jordan is committed to making a difference in the world by doing good business and serving a higher purpose.